How To Contact Google My Business Support Online & By Phone [2022] (2022)

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When verifying and correcting Google My Business (GMB) listings it’s not that common to run into issues in 2019 – most common problems have been ironed out after nearly a decade. However, every so often you just hit a wall and the automated systems won’t let you go any further. If you found this page, you’re probably in one of those situations right now. When the robots aren’t working you need to fall back to humans and that’s where Google My Business’s phone and online support come into play.

Please note that over the years Google has often changed/disabled support form links and phone numbers to (I’m assuming) reduce their support volumes. As of 2019 the below methods are working, if they stop working we’ll do our best to update this with any changes or new support methods available.

How to Contact Google My Business

1. Call Google My Business Support

One of the best ways to get a GMB problem sorted out quickly is through their phone support. You may have to wait in the queue for awhile, but you get to speak to an actual person who has the power to instantly fix a lot of common issues with listings or the verification process.

Google My Business Phone Number: 1 (844) 491-9665

(Video) How to Contact Google Support Live Chat (2022)

Phone support is available Monday-Friday from 9am to 6pm EST. I would recommend calling earlier rather than later, as the wait times only get worse throughout the day. This number will get you on the phone with an employee from Google’s support team in India or periodically their office in Ann Arbor, Michigan.

2. Get GMB Support To Call/Email You

Google is constantly changing how they allow you to access support, and for the longest time the only way to get someone from Google on the phone was to request a callback through the Google My Business site. If for some reason Google changes their mind again on having a public phone number to call, try out this method for requesting a callback.

1. Sign into your GMB account

How To Contact Google My Business Support Online & By Phone [2022] (1)

Head over to Google.com/Business and hit the ‘Sign In’ button. Enter the account email and password for the GMB account that controls the listing(s) you’re inquiring about – either listings you’re trying to get verified or have already verified.

If you contact support about a listing that isn’t connected to your account or you’re not the owner for, you’re probably going to have some problems getting help and will need to re-do the process.

2. Go To This Google My Business Help URL

https://support.google.com/business/contact/business_other_problem

Click the link above and you should land on a support form that looks like this:

How To Contact Google My Business Support Online & By Phone [2022] (2)

This link is to the general help form for GMB. Google does provide a variety of other more specific forms and processes for other more common issues. Here are the links to the other common issue support forms:

(Video) How to Contact Google My Business: Ask the Gorilla #43

3. Fill Out the Google My Business Support Form

Here are the main questions you’ll be asked to complete the support request form:

What is your relationship to the business?
They want to know whether you’re the owner, an employee, friend/family member or an agency that is acting on behalf of the owner.

How would you like a Google expert to respond?
The options are call, email or ‘their pick’ (the Google support rep will decide whether they want to call or email you). I’d suggest the call option as it’s typically the quickest way to get your issue resolved.

Business Name

Business Address
If you have multiple locations, double check that you’re selecting the information for the correct listing. A mix-up here can create a really big mess.

What is the public URL or ‘Maps link’ for your business page?
Check the screenshot below for how to get this

What is your business website?

Describe your issue
Explain the issue you’re trying to resolve and provide some specifics on the problem you’re running into or the desired resolution you’re looking for to fix an issue.

Related Case ID(s)
If you’ve contacted Google about this issue previously you’ll have received a case ID, paste that information in here so the support rep can reference it.

(Video) 4 Ways To Contact Google My Business Support Team | Contact Google My Business Support Team,

How to Get the Public URL/Maps link for a GMB Support Request

Google is looking for a direct link to the exact listing you need help with. Head over to maps.google.com and do a search for your business listing. Once you find it in the list, click on the listing to view the details. After that, copy the entirety of the URL in your browser’s address bar and head back to paste that into the form.

How To Contact Google My Business Support Online & By Phone [2022] (3)

You should only see your business listing selected. If you see a list of other businesses you need to click on the correct one before copying the URL.

4. Wait For Google Support To Call You Back

You should receive a call fairly quickly, depending on the number of support requests Google is currently dealing with. Support is only open from 9am to 6pm EST, Monday to Friday, so if you’re requesting outside of business hours you’ll get your call the next day during the designated hours. I’d suggest requesting a call at least a couple hours before they close and making sure you’re available to pick up in that time.

3. Google My Business Social Media Support (Facebook & Twitter)

You can now request Google My Business support through their official social media channels on Facebook & Twitter. I would only recommend this for general inquiries and simple questions, as anything related to listing verification/ownership/etc will likely get pushed back to the support forms where your information can be easily verified.

For an inquiry through the social media pages you can expect a response within 24-48 hours.

Facebook

Google My Business Facebook page (https://www.facebook.com/GoogleMyBusiness/). Use the messages function to send a support request.

Twitter

Google My Business Twitter account @GoogleSmallBiz (https://twitter.com/GoogleSmallBiz). Their direct messages are open to everyone for you to be able to ask questions privately.

(Video) 3 Ways to Contact Google My Business for Help

4. Community Support Forum

If you have general questions regarding Local SEO and your Google My Business listings, you can use the Google My Business Forum on Google’s Advertiser Community site. No Google representatives are present on the forum, so if you require help from a Google team member you’ll need to use one of the methods above to get in contact with them.

This is purely for community-based support and suggestions. Great place to hangout if you’re looking for feedback from other Local SEOs and getting insights into algorithm updates, SERP design/feature changes, etc.

5. Need Help With a Local SEO Campaign? Talk to Us

Loganix has been a leader in Local SEO services for almost 8 years now. We work with agencies around the globe to handle citation building, audits, cleanups, as well as completely managed Local SEO campaigns. Our Local SEO campaigns cover everything: on-site SEO, citation building, GMB listing optimization, copywriting and link building.

If you need help with a local search campaign, feel free to reach out and we’d be happy to help where we can.

What Google My Business Support Can Help You With

Listing Verifications, Post Card Did Not Arrive

Verifying a Google My Business listing involves creating an account, adding your business details, and then verifying your listing through one of the options provided. Sometimes this is as simple as a phone verification (common for older, established businesses) where an automated system will call your business number and provide a verification code for you to enter on the Google My Business site. Most of the time though, you’ll be sent a postcard in the mail to the address of your listing with a PIN code on it to enter back into your account.

If you requested a call and never received it, or requested a postcard and after several weeks it still hasn’t shown up, you should reach out to Google My Business support to help get you verified.

Duplicate Google My Business Listings

Duplicated listings are common for established businesses, and something we run into frequently for our clients as an SEO agency. There may have already been a listing for your business but instead of claiming it you created and verified a new one, but now the wrong listing shows up when people search for you.

If you have multiple listings for the same location you can contact Google My Business support to get the listings removed or merged together.

Lost Google My Business Password, Change Account Ownership

People setup accounts and forget logins all of the time. Google My Business allows access to a listing from multiple users by using a permissions system where there can be an owner and managers. There can only be 1 owner on a listing and if you can’t recover the password and don’t have any managers, you’re limited on what can be changed on the account or who else can be added to it.

(Video) How to Contact Google Business Support Team | How to Contact Google My Business Customer Care

The employee the setup the listing originally may’ve left, and their username/password has been long forgotten for the Google account used. If you recently acquired the business, the change of ownership on a Google listing was probably the last thing on your mind and now you can’t get in to make changes.

To have the ownership information changed for a listing, just reach out to Google My Business support and they’ll be able to help verify you and the listing and make the required changes.

FAQs

How do I talk to someone on Google business? ›

Lastly, you can call Google My Business directly to speak with a member of the support team. The Google My Business phone number is 1-844-491-9665.

Does Google have a 1 800 number customer service? ›

Other Customer Service options

- Customer Care number toll free at: 1-800-419-0157.

How do I chat with Google Support? ›

How Can I Chat with Google?
  1. Go to the official Google support page through your browser at +1-650-206-5555 or +1-650-955-6653.
  2. Select a product for that you need assistance.
  3. Select your query or problem from the given list.
  4. You can choose the option of Chat from the contact option.

Does Google business offer a phone number? ›

Google Voice personal gives you a phone number for calling, texting, and voicemail — that's it. It doesn't offer any productivity or team collaboration features to actually run a business. Since Google Voice is a VoIP service, it uses your Internet connection to transmit calls and messages.

Does Google Chat have phone number? ›

Hangouts is not a phone service and does not give you a phone number. If you verify your carrier number in Hangouts, it will use that as caller id. When people return your call it goes to your carrier and Hangouts intercepts the call to answer it. Hangouts to Hangouts calls are VOIP and do not use a number.

Does Google have 24hr customer service? ›

One of the best methods to contact a customer care professional at Google's help center is to call their phone number 1-866-2-Google (1-866-246-6453)/1-650-955-7853. Google's customer support helpline is open 24/7, so when you contact, an automated system will assist you in the beginning.

What is Google's number? ›

Your Google Voice number lets you make and receive calls at voice.google.com or on the Google Voice app. You can also link phone numbers you want to forward calls to if you don't want to answer with Google Voice. When call forwarding is set up, calls to your Google Voice number will ring your linked phones.

How do I get a callback from Google? ›

If for some reason Google changes their mind again on having a public phone number to call, try out this method for requesting a callback.
  1. Sign into your GMB account. ...
  2. Go To This Google My Business Help URL. ...
  3. Fill Out the Google My Business Support Form. ...
  4. Wait For Google Support To Call You Back.
12 Apr 2022

How do I contact Google about incorrect business information? ›

Here's How to Change Incorrect Information on Google
  1. Sign in to Google My Business and make sure you're using card view instead of list view.
  2. Select the listing with the incorrect information, and choose “info”.
  3. Find the section that you want to change (we'll look at what you can change in a moment).
17 Jan 2017

How do I get a Google telephone number? ›

Go to the Google Voice page and select For personal use > choose your platform, then search for a number, then link it to your existing phone number. Alternatively, select For Business and choose a plan. Personal Google numbers are free; business numbers and international calls cost money.

How do I get a business phone number? ›

The easiest and most reliable way to get a business phone number is through a VoIP provider. One or more virtual numbers are included in each available plan, providing access to scalable business phone number solutions with only the features you need.

How can I get an official phone number? ›

Apps That Give Out Free Phone Numbers

Google Voice is one example, but there are many others that will give you a real phone number to make and receive internet calls. For example, you can download the FreedomPop app, the TextNow app, or the TextFree app from their respective websites.

Can you call someone with Google? ›

You can make domestic and international calls from your Google Voice number on desktop or mobile.

How do I get Google to respond to me? ›

On your Android phone or tablet, go to Assistant settings, or open the Google Assistant app. and say, “Assistant settings.” Under "Popular settings," tap Voice Match. Turn on Hey Google and set up Voice Match.

Does Google ever call to verify business? ›

Google does not make unsolicited sales calls from an automated system. However, we may place automated phone calls to your business for non-sales tasks such as confirming your business details for Google Maps, making reservations, or scheduling appointments on behalf of Google users.

Does Google business have chat? ›

You can chat directly with businesses on Google Search through Messages.

Does Google have a live chat? ›

Google Chat is available in Gmail. You can also use Google Chat on the web and on mobile with apps for Android, iOS, and desktop. To help us improve, you can send feedback in Google Chat or in Gmail.

Videos

1. ✅ How To Update Google My Business Phone Number GMB 🔴
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2. How to Verify Google my business without postcard 2022 😲(With a website or Phone number )
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3. Google My Business Profile Setup 2023 | 7 MUST-HAVES to start
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4. How To Actually Reach Google My Business Support
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5. Google My Business Instant Verification | Google My Business Tutorial 2022 | GMB Guide 2022
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6. 💯 Resolved Google My Business Phone Number Under Review | Contact Google My Business Support
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