How To File Lowe's Customer Service Complaint (2023)

Lowe's is the second-largest home improvement retailer in the USA, with over 1,200 stores in the country. The store has built a reputation of offering great quality products at affordable prices, but that seems to be a fading memory today.

In the last few years, many customers have been taking to social media to share their experiences with Lowe's. People most often complain about the poor quality of the goods sold by Lowe's. There are also many complaints about slow customer service, having to wait in line for an abnormally long time, and the stores having a general lack of staff.

There are many complaints about the stores not having enough staff and the customers waiting in line too long. On top of that, not every employee is helpful, and some seem to get impatient with customers.

Many clients have reported that they’ve been taken advantage of by sales representatives that try to pressure them into buying more home improvement items than they need.

It seems Lowe's has lost its way. The company has been raking in the profits, but it seems their business model is so outdated that a lot of people are being taken for a ride by the stores. There are many online reviews and complaints, and they are convincing enough to lead to real lawsuits.

If you're having trouble with the company, this article will show you how to file a Lowe's customer complaint and, if the company fails to resolve it, take your case to a small claims court.

How To File Lowe's Customer Service Complaints

There are a number of different customer support phone numbers you can call, depending on the type of issue you are having. The Lowe’s customer service complaint number is 1-800-445-6937.

(Video) Lowes Customer Service Sucks!!

Each business day, Lowe's headquarters will review all complaints they receive and send out a summary email or letter to its customers, sometimes even contacting them by telephone if necessary.

The company takes customer complaints seriously, so you can expect them to resolve your issue in a timely manner. If the customer service representatives can't or won't help you, you should contact Lowe's legal department:

Lowe's Inc.Legal DepartmentP.O. Box 5000Mooresville, NC 28117-5000

Below is a table with all the different ways to reach out to Lowe’s and file a complaint.

How To Contact Lowe’s Customer Service
Website
Phone
  • Customer Care: 1-800-445-6937
  • Pro Desk: 1-844-569-4776
  • Repairs, Warranties, and Protection Plans: 1-888-775-6937
  • Sales & Installation Services: 1-877-465-6937
  • Lowe’s Credit Card: 1-800-444-1408
Email
  • N/A
Twitter

How To File Lowe's Customer Complaints

If you're not getting the help you need from Lowe's customer support, or if you feel that the company is taking too long to solve your issue, you can file a complaint with:

  • The Better Business Bureau (BBB)
  • The Federal Trade Commission (FTC)
  • The North Carolina Attorney General's Office

Filing Lowe’s Consumer Complaints With the BBB

The Better Business Bureau is the most trusted business review site in the USA. Consumers often use their services to check out how trustworthy a company is and what kind of customer complaints they've had in the past.

(Video) 3 easy steps to write an effective complaint.

To file a complaint with the BBB, fill out their online form by following the instructions provided on the webpage.

Filing Lowe’s Customer Complaints With the FTC

If you feel that Lowe's has violated a federal or state law, you can fill out the complaint form on the Federal Trade Commission website. The FTC has the power to investigate your complaint and take legal action if appropriate.

File Complaints Against Lowe’s With the NC Attorney General's Office

If you're not getting any help from the BBB or the FTC regarding your Lowe's complaint, you can also contact the North Carolina Attorney General's office by calling (919) 716-6000 or filing a complaint through their online form.

Lowe's corporate headquarters are located in NC, so the Attorney General 's office has the power to investigate Lowe's and issue fines for the company's illegal behavior.

How To Sue Lowe's Small Claims Court

If there are no other ways that you can get your complaint resolved, you can always take your case to small claims court. Keep in mind that you'll be bringing your case against Lowe's in your home state, so you need to make sure that you have the right laws on your side.

This is why you should consider hiring an attorney experienced in handling small claims court cases. Before you start the legal process, you will need to send a demand letter to Lowe's, notifying them of your intent to sue.

(Video) Funniest Customer Service Complaint Ever!

The demand letter needs to include:

  • Your name and contact information
  • The amount you want to collect in damages
  • The items you are suing Lowe's for
  • A brief description of your situation
  • A declaration of your intent to pursue legal action against the company

If Lowe's fails to respond or refuses to pay what you're asking for, then you can take your issue to small claims court. Write a few paragraphs explaining why the company is responsible for paying your damages and send the letter via certified mail with a return receipt requested.

To prepare for your case against Lowe's in small claims court, you will need to:

  1. Get a copy of the original sales receipt
  2. Find out how much you paid for the items you are suing Lowe's over in their store
  3. If possible, take a photo of the damaged or defective item and its defects

Keep in mind that Lowe's might have applied a discount or other type of sales promotion to your purchase. The receipt might not mention all the discounts you received, so it is always best practice to get a written copy from each purchase.

If the company agrees to settle with you, Lowe's will need to pay the court fees and compensate you for the damages you are seeking. If they don't agree, they'll have to answer your claim and prove that they're not liable for your damages in court.

Suing Lowe's in Small Claims Court With DoNotPay Is Fast and Easy!

A professionally written demand letter is necessary for a small claims court case. Unfortunately, hiring a legal professional to handle it for you can be expensive, and writing it on your own is not only complex but also risky.

(Video) Lowe's Does Something UNHEARD OF That Is So Disgusting | Employees Are FURIOUS | Lowes

Enter DoNotPay! Our award-winning app will help you hold the company accountable and get the compensation you deserve without any hassle. We will generate a demand letter for you and email it to Lowe's, thus putting some legal pressure on them.

If you have Lowe’s complaints that customer service failed to address time and time again, all you have to do is:

  1. Open your DoNotPay account and click on the Sue Now feature
  2. Provide us with the amount of money the company owes you
  3. Select the reason for your lawsuit
  4. Answer our AI-powered chatbot’s questions
  5. Attach any evidence that will help us build your case.

Once you give us all the information we need, our app will generate a demand letter and send it to Lowe's on your behalf. If they refuse to resolve your issue or ignore your request, we will assist you in filling out court documentation and suing them in small claims court. Suing a company has never been this easy!

Have Any Other Lowe’s Issues?

Our AI-powered app can tackle many other issues caused by Lowe’s. Check out how we can:

  • Get you Lowe’s extended warranty
  • Decipher the Lowe’s refund policy
  • Check your Lowe’s gift card balance
  • Help you return Lowe’s paint

Sign up today to get any of these issues resolved!

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(Video) How LOWES 3rd Party Install Contractors get away with FRAUD

You can also create demand letters for your neighbors and anonymous HR complaints with our AI-powered app.

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FAQs

How do I send an email to Lowes? ›

Lowes Customer Service Contacts
  1. Lowes Email Support. customercare@lowes.com.
  2. Lowes Live Chat Support. N/A.
  3. Lowes Call Center Support. +1 800-445-6937.
  4. Lowes Knowledge Base. N/A.
  5. Lowes Forum. N/A.

How do I get a Lowes customer service? ›

Over the Phone: Call 1-877-GO-LOWES, and our Customer Care associates will assist you in setting up your installation.

Does Lowes have a complaint line? ›

If you need to contact Lowe's for customer or appliance support you may call 1-800-445-6937. For sales you may call 1-877-665-6937.

How do I report a manager to Lowes? ›

4. Call Customer Service. Call 1-800-445-6937 (1-800-44 LOWES) to complain about anything Lowe's-related, including product complaints, although they may refer you to the manufacturer.

How do I get a refund from Lowes? ›

If you're not completely satisfied with your Lowe's purchase, simply return the merchandise to any Lowe's store in the US. Most new, unused merchandise can be refunded or exchanged with proof of purchase within 90 days of the original purchase date, unless noted in our Return Policy Exceptions.

Who is Lowe's owned by? ›

As a publicly-traded company, Lowe's doesn't have a single owner. Instead, it has many shareholders who own its stock. The Vanguard Group is currently the majority shareholder with 8.92% of Lowe's stock. However, it doesn't own 50%+1 of the company's stock, so it doesn't have full ownership.

How do I leave a service review? ›

​8 tips for writing great customer reviews
  1. Provide useful, constructive feedback. ...
  2. Talk about a range of elements, including customer service. ...
  3. Be detailed, specific, and honest. ...
  4. Leave out links and personal information. ...
  5. Keep it civil and friendly. ...
  6. Feel free to update your review if needed.

Can you get rehired at Lowes after quitting? ›

Reapply and go through the interview process. Just talk too a manager, your application lasts up too a year. Anyone is rehire able at Lowes after 6 months. Just reapply online and they will notice that you worked there before.

Where can I leave a review for? ›

The Best Sites to Use When Asking Customers for Reviews
  • Google My Business. Google does require users to log in, which is a small hurdle. ...
  • 2. Facebook. After Facebook, the next easiest place for customers to leave a review is on Facebook. ...
  • Your Website. ...
  • Bing Places. ...
  • 5. Yahoo! ...
  • Better Business Bureau. ...
  • YP.com. ...
  • Yelp.
6 May 2019

What do you do as customer service at Lowes? ›

Your Day at Lowe's

Answer customer questions. Process orders, deliveries, and loading tickets. Load customer merchandise. Restock merchandise.

What is Lowes social responsibility? ›

Educate associates and consumers to engage in sustainability at home, work, and within their communities. Support our U.S. communities through safe, affordable housing initiatives and skilled trades education. Foster an inclusive culture through leadership, support, education, and engagement.

What is the Lowes catch phrase? ›

Lowe's wants to help customers "do it right for less." At least, that's the thrust of its new slogan. The home-improvement retailer's new tagline —"Do it right for less.

How do I email a complaint to a store? ›

How to write an email complaint
  1. Identify and label the addressee. Before you write the email, identify who exactly needs to receive your email. ...
  2. Describe the issue. ...
  3. Attach supporting documentation. ...
  4. Explain the impact. ...
  5. Name your resolution desires. ...
  6. Make final formatting edits.

Is Lowes being sued? ›

Lowe's Cos. will pay $7.45 million to settle claims by nearly 2,400 hourly managers allegedly denied pay for certain off-the-clock work, North Carolina federal court records show.

Who is the general manager of Lowe's? ›

Thomas Poltorak - General Manager - Lowe's Companies, Inc. LinkedIn.

How do I report toxic management? ›

Report a health/safety issue in the workplace.
...
Please read before calling:
  1. Call the LETF Public hotline anytime: 855 297 5322.
  2. Complete the Online Form / Spanish Form.
  3. Email us at letf@dir.ca.gov.

How do I report toxic supervisor? ›

Go to HR.

You may ask them to keep the matter confidential, but often, they'll have to address the issue with your boss in order for anything to change. If you're part of a union, you should talk to your union representative, too, and they'll likely be present in the meeting with HR.

What does a Lowes department supervisor do? ›

Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques. The Front End Department Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store.

What does Lowes do with returned items? ›

Lowe's packs these up, and sends them over to Direct Liquidation, where we then list Lowe's home improvement returns, from the pallet to the truckload for anyone to purchase. You'll find everything from fixtures and fittings to power and hand tools to home appliances, returned for a variety of reasons.

How far back can Lowe's look up a receipt? ›

Lowe's only stores your receipts for 3 years (up to 5 years for major appliances with your phone number).

Can I return something to Lowes after 2 years? ›

Items purchased online at Lowes.com are subject to the same 90-day return policy. Therefore, you'll be required to mail unwanted or defective items back to Lowe's within 90 days from the purchase date. To make online returns easier, Lowe's includes a prepaid return shipping label with the original packaging.

What brand is pulling out of Lowes? ›

Yeti is leaving Lowe's to focus on DTC and key wholesale accounts - RetailWire.

Did Home Depot buy out Lowes? ›

No, Home Depot and Lowe's aren't owned by one company. They are both publicly owned by different entities. Neither Lowe's nor Home Depot own each other. Their shares are publicly available on the stock market and anyone who wishes to buy stock in either can do it.

What was Lowe's called before? ›

Lowe's Companies Company History Timeline. North Wilkesboro Hardware changed its name to Lowe's Hardware, in 1946. 1946 Carl Buchan buys 50 percent interest in the store. 1949 Growth in North Carolina Lowe's opens its second store, in Sparta, N.C.

What does SOS mean in Lowes? ›

Special Order Sales Information

​​ Special Orders for Lowe's are sent to vendors via CommerceHub.

What is SOS at Lowes? ›

Lowe's Special Orders Sales (SOS) program provides Lowe's vendors with additional revenue opportunities in Lowe's stores and is one of the primary growth vehicles.

How do I contact Marvin Ellison? ›

Lowes.com is a company and has headquarters in .
...
Marvin Ellison overview.
Name :Marvin Ellison
Email :mxxxxxx@xxx.com
Phone :xxxxxxxxxx
View Phone
4 more rows

Can you leave a review anonymously? ›

You can't submit an anonymous review. Google asks every customer/user to sign in with their Google accounts before they have the option to leave a review. Businesses cant' delete the bad reviews by themselves. But in case of a fake review, the business can report.

Can you leave a review without buying? ›

Can anyone post a review on Amazon? Anyone can submit a review for nearly any product sold on Amazon, even if you haven't personally purchased that product. You can also submit reviews on Amazon if you bought the product elsewhere.

How do you get a review? ›

How to Get Good Reviews
  1. Create different spaces to leave reviews.
  2. Optimize your content.
  3. Create incentives.
  4. Meet customers where they are.
  5. Respond to every review -- even negative ones.
  6. Share positive customer reviews you've already received.
  7. Give your customers a positive review first.
  8. Host an event.
4 Aug 2021

How many times can I call off at Lowes? ›

Up to 3 in a 90 day period without a doctor's excuse. Every time you call off you are penalized unless a valid doctors or family emergency excuse is documented.

What happens to your 401K when you quit Lowes? ›

Thirty days after you end employment with Lowe's, you'll be notified of your 401K distribution options via a letter mailed to your home address. You'll be able to roll over your distribution to an IRA or an eligible employer's plan or take your distribution in a lump sum.

What is a Class A violation at Lowes? ›

A class A violation is the most severe violation, punishable by immediate termination. A class B violation is less serious than a class A violation and usually results in a written warning.

Can you get paid for leaving reviews? ›

There are plenty of other places you can make money writing reviews. For example, you may want to check out InboxDollars, Slice the Pie, Swagbucks, Survey Junkie, and Software Judge. Some of these have been specifically designed for software reviews, so make sure you understand what you'll be writing about.

Can you get in trouble for leaving reviews? ›

For the most part, reviews are covered under the First Amendment, which protects free speech. Additionally, 34 U.S. states have passed Anti-SLAPP (strategic lawsuits against public participation) laws.

Do companies pay people to leave good reviews? ›

Can You Pay People to Write Reviews? No, it is illegal to buy Google reviews according to The Federal Trade Commission (FTC). If the reviewer doesn't disclose that they were paid to leave a review the FTC will consider that an undisclosed paid endorsement and can fine you exorbitant fees for this.

What are the main duties of a customer service representative? ›

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers.

Do you tip people at Lowes? ›

Although they usually don't state it on their websites, many big-box stores like Lowe's, Home Depot and Best Buy prohibit employees from accepting tips, even if they are delivering a 50-inch television, so best not to offer.

What are some weaknesses of Lowes? ›

High workforce attrition rate: In the workforce, there is a high rate of attrition. In comparison to similar businesses in the industry, there is a high incidence of employee attrition. Lowes has a higher turnover rate and must spend significantly more on staff training and development than its competitors.

What does SSA mean at Lowes? ›

As a Scheduling and Staffing Administrator, this means: • Being friendly, professional, and supporting internal customers (store leadership, HR, and Lowe's associates) and external customers. •

How much does a Lowes SSA make? ›

$36. The estimated total pay for a SSA at Lowe's Home Improvement is $36 per hour. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. The estimated base pay is $26 per hour.

How do I contact corporate Lowes? ›

Contact Us
  1. Email us at investorrelations@lowes.com.
  2. Visit our Investor Relations website.
  3. Call us at 1-800-813-7613.

What does code 75 mean at Lowes? ›

Code 75. Intercom code 75 requests additional associates to assist with the carts in Lowes parking lot. Just like codes 3 and 50, code 75 applies to any employee who is not presently assisting a customer. Code 99.

What is a code 3 at Lowe's? ›

The Meaning Of The Term. If you hear an employee say 'code 3' over a store intercom, it means that the area needs more staff. This is an instruction for any employees not completing essential tasks to head over to that area of the store. Some employees may also receive the message directly via a walkie-talkie.

What does red mean at Lowes? ›

Lowe's store wears RED to show support for military.

Who is the head of HR at Lowes? ›

John Rolison - Sr. Director, HR Stores - Lowe's Companies, Inc.

Who is the CEO of Lowe's? ›

Ellison. Marvin Ellison is chairman, president and chief executive officer of Lowe's Companies Inc., a FORTUNE® 50 home improvement company with more than 2,200 stores and approximately 300,000 associates in the United States and Canada.

What company owns Lowe's? ›

As a publicly-traded company, Lowe's doesn't have a single owner. Instead, it has many shareholders who own its stock. The Vanguard Group is currently the majority shareholder with 8.92% of Lowe's stock. However, it doesn't own 50%+1 of the company's stock, so it doesn't have full ownership.

What is a Code Adam at Lowes? ›

It later spread to amusement parks, departmental stores, and other retail stores, including Lowes. When you hear a code Adam, it means that there is a child who has gone missing at the store. When the code sounds, employees are supposed to stop whatever they are doing to try and locate the missing child.

What are Lowe's weaknesses? ›

High workforce attrition rate: In the workforce, there is a high rate of attrition. In comparison to similar businesses in the industry, there is a high incidence of employee attrition. Lowes has a higher turnover rate and must spend significantly more on staff training and development than its competitors.

What is the easiest position at Lowes? ›

Cashier. Being a cashier is great. Cashiers get to talk to all the customers and have a very easy job with good pay.

Who is the top person at Lowes? ›

Led by Chairman of the Board, President and CEO Marvin Ellison, this team works for our associates, customers and communities.

Is Lowe's owned by Walmart? ›

Walmart does not own Lowes as of 2021. Lowes Inc. is a publicly-traded company without a majority shareholder, and Walmart owns no shares in the company. Walmart does, however, own several other discount chains and brands across the US and beyond.

Is Lowes owned by Home Depot? ›

No, Home Depot and Lowe's aren't owned by one company. They are both publicly owned by different entities. Neither Lowe's nor Home Depot own each other. Their shares are publicly available on the stock market and anyone who wishes to buy stock in either can do it.

What is Lowes CEO salary? ›

Compensation by Company
Name And TitleTotal Compensation
Marvin R. Ellison Chairman, President and Chief Executive OfficerTotal Compensation $17,871,715 View details
Seemantini Godbole Executive Vice President, Chief Information OfficerTotal Compensation $4,708,975 View details
3 more rows

How many hourly workers does Lowes have? ›

Lowe's employs approximately 300,000 associates and operates or services more than 2,200 home improvement and hardware stores.

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