L'Oreal Revitalift Laser X3 Power Eye Cream 15ml (2023)

Please note thatPublic Holidays will add on extra delivery time for orders

SuperPharmacy orders will be packaged in plain, impervious packaging that is unmarked for security and privacy reasons. Orders will be dispatched as soon as possible once payment is received.

We will dispatch most orders within1business day from Monday to Friday, assuming all items are in stock. All other orders will be dispatched as quickly as possible thereafter.

For Orders containing prescription items please see the prescription processing procedure.

Australia Wide shipment details

We offer Standard Shipping for $4.95** with approximately 4-8business days of transit time based upon your location within Australia.*

We also offer anExpress Delivery Servicefor $10.95** with approximately 1-3business days of transit time based upon your location within Australia.*

Any orders over 5kgs will have our Online Team be in contact with further information regarding shipping.

All orders of Prescription items will receive FREE Deliveryregardless of order value.

*These estimations arebased upon transit time once dispatched from our locations. Please note our couriers do not operate on weekends and public holidays.

**These delivery costs do not represent orders that we consider 'Bulk Orders'. Bulk Orders will have our Online Team be in touch in order to discuss appropriate shipping costs. For clarification on what weclassify as a 'Bulk Order', refer to our terms and conditions or give us a call.

Sending a Prescription to SuperPharmacy.

When you purchase prescription medication online with SuperPharmacy, we need a valid script in our possession before we can dispatch your medications to you.

For Electronic Prescriptions, it is now as easy as sending your Token to [emailprotected]

For Paper Prescriptions, we still require the physical paperwork in our possession, so they can only be processed once we physically receive your prescription paperwork. Prescription product orders will be dispensed and dispatched on the business day the prescription or valid repeat authorisation is received at the SUPERPHARMACY registered premises. Please send yourprescription paperwork to the appropriate store

NSW, ACTand TAS: SUPERPHARMACYPO Box 1877 Hornsby Westfield 1635

QLDor NT: SuperPharmacy5/17 Billabong St, Stafford QLD, 4053

SA: SuperPharmacy 41 Hindley street Adelaide, SA 5000

VIC: SuperPharmacy 92 Lygon Street East Brunswick VIC 3057

WA:SuperPharmacy259 Walcott St, North Perth WA 6006

Can I send a photo of my Script?

A photo is only valid for Electronic Prescriptions. For traditional Paper Prescriptions, we will need you to post the script to us as highlighted above.

Postage and handling for international orders

We do not currently deliver outside of Australia

How Do Returns & Refunds Work?

Note:Legislation prohibits us from accepting Prescription Items for refund or exchange.

All we ask is that you follow the below to qualify:

1. Check your products as soon as you receive delivery. Ensure the correct items have been sent, and nothing is damaged or in an unusable condition.
   
2. Contact us within 30 days from your order date (7 days for damaged/incorrect items).
   

How We Handle Them:

Change of Mind

• If you've had a change of mind about an item you have ordered, we'll need to receive it back to us unopened and unused, in the original packaging.
  

Faulty Item

• If the item you have received is faulty, please contact us with a detailed description of the product fault, alongside a photo if possible.

Allergic Reaction

• In the rare instance you've had an allergic reaction to a product, please discontinue use of the product immediately. We may reach out for furtherinformation on the reaction.

Allergy returns must be less than 20% used upon arrival back to us.

Incorrect / Damaged Items

• If you have received an item that isn't what you ordered, or it arrived damaged, please take a photo and contact us within 7 days of delivery.

Please don't dispose of the item without informing us.

The Process:

1. Contact Us

   • To start a return, please send your request to[emailprotected]. Make sure we have received & acknowledged your request before you send the item back to us.
     

2. Instructions

   • A Customer Service Team Member will then review your request, and be in touch with some further information. Should your request be approved, they will supply a return address for you to post the item back to us, and instructions on how to do so.
     

3. Drop Off At Your Post Office

   • Once you have received the returns address and packaged and labelled your box as instructed, all you need to do is drop off the parcel at your local Post Office. From there, they will take care of getting the parcel back to us.
     

4. We Receive Your Return

   • It can take anywhere from an estimated 1-10 business days for us to receive your return parcel back to us (depending on location). We check for any returns daily and will process the refund/exchange within 2 business days after receiving the item back to us. We will make sure the entire process is communicated to you once we receive the item back.

Am I Eligible For Free Return Shipping?

If you qualify for free return shipping, our Customer Service Team will make this clear to you in your request. Unfortunately, we are not able to cover return postage fees on all return types.

What Items Are Restricted For Returns*?

We will not acceptChange of Mind Returnsfor the following items:

• Baby Formula
• Prescription Medicine
• Perfumes & Colognes
• Bulk / Special Orders